Refund policy

CAN I RETURN MY ORDER?

From the moment we deliver your order, you have 30 calendar days to request a return. To do so, follow these steps:

  1. Go to your customer account by clicking here
  2. Log in with the email address you used for your purchase
  3. Go to your orders page, choose the order you want to return and click “Request return”
  4. State your reasons for starting the return.
  5. Click “Request return”

We will review your request within 24 hours at most. For us to approve your request, the items must be in the same condition as when they were received. You will immediately receive the remaining instructions by email, including the address to which you must send the parcel back to us. 

DAVES is not liable for the charges arising from delivery logistics, and we do not refund shipping costs. You can find the estimated shipping rates at this link.  

Once we have received the order at our warehouses and checked that the products are in the same condition as when the customer received them, we will proceed with the refund to the original payment method or to an IBAN number. 

CAN I EXCHANGE MY ORDER FOR A NEW SIZE?

You can request a size exchange at no extra cost. Size exchanges are only available within Spain.

From the moment we deliver your order, you have 30 calendar days to request an exchange. To do so, follow these steps:

  1. Go to your customer account by clicking here
  2. Log in with the email address you used for your purchase
  3. Go to your orders page, choose the order you want to exchange and click “Request return”
  4. In the “Note” box, enter the new size you want to exchange your order for.
  5. Click “Request return”

We will review your request within 24 hours at most. For us to approve your request, the items must be in the same condition as when they were received. You will immediately receive the remaining instructions by email. You will be able to choose between taking the order to a drop-off point and requesting a collection. 

Once we have received the order at our warehouses and checked that the products are in the same condition as when the customer received them, a new order number will be generated and the order will be shipped within our usual delivery times